Our
Satisfaction Guarantee
We
at, The Sweet Basket, pride ourselves on only the BEST in
quality, selection and service. If for any reason, you or
your gift recipient are not 100% completely satisfied, return
the basket and its contents to us within 7 days of the delivery
date and we will refund your purchase price!
Order Processing
Gift orders are processed Monday to Sunday. All gift orders received by
our office before 10h00 am EST for local delivery in the Montreal and
surrounding areas are processed and delivered same day, unless requested
otherwise.
Orders received for local hand delivery after 10h00 am will be scheduled
the next business day.
For holiday gift orders such as Christmas, Mother's Day, Father's Day and
Valentine's Day, please allow 1-2 additional days for processing due to
high volumes.
Gift orders received by our office before 03h00 pm EST for shipping via
UPS or Canada Post Standard or UPS Express Shipping are processed and shipped same day,
unless requested otherwise.
Please refer to our Delivery & Shipping page for delivery times as they
may vary.
Return and Refund Policy
Please ensure that all recipient information is entered
accurately, including recipient's full name and
apartment, condominium and/or suite number where
applicable. Incorrect shipping information may result in
a delay of delivery and/or additional fees from the
carrier, which will be charged to the purchaser.
If a gift is returned due to incorrect or incomplete
shipping information, the purchaser will be contacted
immediately to provide an alternate shipping address.
Consequently, the purchaser will be required to pay
additional shipping charges for reshipment in addition
to a 15% handling fee.
The Sweet Basket inspects all gift baskets prior to
shipping. If your parcel appears to have been opened,
damaged or tampered with, please contact us so we can
make a claim with our carrier and arrange for a new
parcel to be delivered at no charge, or offer you a full
refund. We require that all damaged products be reported
within 3 days of delivery. Refunds will be issued upon
inspection of returned items. Please note there are no
returns on gourmet food baskets due to health and safety concerns.
We can not extend our Satisfaction Guarantee to orders for which we are given an incorrect or incomplete address.
Please direct any questions about our returns/refund policies
by email to
info@thesweetbasket.com or by phone 1-866-683-3885
Return
Policy
Please note that all returns require a pre-authorization from
The Sweet Basket. Call our dedicated Customer Service line at 1.866.683.3885 and a representative will issue you a Return Authorization Number (RAN)
which allows us to keep track of the return.
The
returned product must be in its original carton with all the
documentation, to ensure a full credit. No credit or replacement
will be issued until the returned merchandise has been received
and inspected by our staff. Return shipping costs are your responsibility
unless the item is damaged or defective. All returns are subject
to a 30% restocking fee and must be returned within 7 days of
the delivery date.
Please
allow 8 - 10 business days to process your return/exchange.
You will receive an email informing you that a credit has been applied
towards your credit card.
All
refunds granted are for the purchase price of the product only
and can only be issued to the credit card used at purchase.
Please
note shipping charges cannot be refunded.
Cancellation
Policy
If
you have placed an order and wish to
cancel it, please call us at 1-866-683-3885 within
six hours of placing your order to cancel it free of any
charges. Orders which are not cancelled within six hours
are subject to a non-refundable handling fee equivalent to
20% of the total amount of the order.
If
your gift order has already left our facility, the purchaser
will also be responsible for any applicable shipping
charges.
Substitution
Policy
It is important to us that product fulfillment is completed on time with the highest quality and care. For this reason, we reserve the right to substitute items of equal or greater value . We do ensure that the overall design , quality and value of the gift is not compromised.
Security
Policy
All
account information on thesweetbasket.com is password protected
to assure your privacy and security. All online transactions
are encrypted through the use of Secure Socket Layer (SSL).
Credit card processing is done in real time.
Privacy
Policy
At The Sweet Basket Company, customer account information
is held in strict confidence. We do not sell or share our customer
list with any other entities. Customer information such as
name, e-mail address, mailing address, phone number, and billing
information is collected for the sole purpose of providing
services described on this web site.
Your Consent
By using our site, you consent to our Website Privacy Policy, Return & Refund policy, Cancellation Policy and Payment & Delivery policy.
© 2003 Le Panier de Délices
All Rights Reserved
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