“Thank you so much for the excellent gift basket that you sent to my brother in law for his birthday, it is so hard to buy for men in general but this was a hit!! He is a man of few words but was on the phone for half an hour going on about the beer and all the snacks in his basket!!! Thank you so much for delivering on time and the superb caliber of the contents of the basket! I am so pleased and will recommend this website to everyone! Thanks again. P.S) Your staff is amazing too. The lady who called to recommend shipping was so nice and professional to deal with...love you guys!!!”

K.C.
Fort McMurray, Alberta

“My first time ordering from your company and I am AMAZED at the efficiency!! Thank you for the follow-up. Please share with your Management my sincere appreciation for a wonderful experience. I would not hesitate to order from The Sweet basket again and would gladly recommend your company to others who need to order gift baskets in Canada! All the Best, “

N.I
Houston, Texas

« People are so quick to send complaints when they’ve had a bad customer experience. I just wanted to take a moment to say thank you to the wonderful service of one of your representatives at the order desk. I placed an order this morning and the person I spoke to, was just so pleasant and very helpful. She made suggestions while helping me place my order. I just wanted to acknowledge her and let you know that this was my first time calling your company and I had a very positive experience.”

Thank you!

R.G.
Mississauga, Ontario

“My mom rec’d the package yesterday and was floored! You guys did top notch! Thank you for making her 65th birthday memorable and making me look good!! “

S.K.
Borger, Texas

“Thank you so much he loves it! “

H.K.
Summerville, South Carolina

“Thank you for the cookie arrangement. My father (the recipient) and my 6 year old nephew loved it!”

C.C.
Ville Saint-Laurent, Quebec

“Many thanks for your quick response and follow up. Makes me really appreciate your establishment and will be most comfortable using in future! Best regards »

A.K.
India

« Fruit basket arrived yesterday, wonderful arrangement, thank you again.”

M.G.
Denton, Texas

“I received notification the basket was delivered this morning. Thank you for your outstanding level of service. I shall be using you in the future and recommending your company whenever possible. “
M.G.
Oakville, Ontario

“Good day, I ordered the “Citron Tote” gift for my mother for Mother’s Day last week not realizing that I was ordering outside of Ontario (on Friday). After receiving a confirmation email I was worried about delivery time so I sent an email to customer service (saying if the gift could not be delivered on Mother’s Day I would cancel and order from a local company).

The next day (on my way driving back from Miami to Toronto), I received a call from a friendly, pleasant lady from your company informing me that I did indeed order from The Sweet Basket and although the order could not be shipped until Monday via UPS (and delivered Tuesday), she would call my mother directly and explain that I ordered an item to be shipped to her on Mother’s Day but that due to an unforeseen shipping error, the item would be there two days late…because of this woman, I will be using The Sweet Basket whenever need to send a special gift to someone. The woman (I wish I could remember her name to give her credit) went above and beyond her duty as a representative of your company to ensure my order and my integrity was fulfilled and intact. I can’t tell you how special and how rare this kind of customer service is. I liked your website BEFORE ordering but now because of this woman, LOVE it and can’t wait to order my next gift items from you.

Thank you for such outstanding service,
J.S.
Toronto, Ontario

"Hello,

I would like to commend the Sweet Basket on the excellent customer service I received on a recent order. Early in June, I ordered a gift basket for my father for Father's Day. I had requested that the gift basket be mailed the week of June 13 in order to arrive just before Father's Day. The basket was shipped on Monday the 13th, but delivery was interrupted by the Canada Post strike. I was immediately alerted to the delay with a voicemail from the Sweet Basket and offered an alternative: to ship another basket to my father via UPS. Even though I was not able to respond to the voicemail until after close of business that day, I left a voicemail requesting the UPS option. I just got confirmation from my father that he has received his basket.

I am thoroughly impressed by how the Sweet Basket handled this situation. Your company took proactive and rapid steps to ensure that my Father's Day gift would arrive on time, even though the postal strike is not your fault or within your control in any way. You were under no obligation to do anything after the basket was placed in the mail on Monday, and your dedication to customer service is truly remarkable. Thank you very much for helping me celebrate my father even though he and I are separated by considerable distance. "

Sincerely,
J.M.
Columbus, Ohio

“My friend received the gift basket and loved it! Many thanks again! “

R.C.
London, United Kingdom

“My mom loved the basket!

 Regards
 
I.F.
Richmond, British Columbia

“Good morning, the person received the basket and called to tell me that the basket was beautiful!”

Thanks again

R.R.
Ville D’Anjou, Quebec

« Hello, my father received his snacker gift box and was very impressed with it.  My parents were both impressed with the level of service you provided prior to delivery.  It was the first time I used your company and I will probably be a regular customer for special occasion gifts to be sent to my parents in Montreal. 

Thank you!

J.L.
Vancouver, British Columbia

“My friend received her Get Well basket and was totally thrilled and it cheered her up immensely.  Nothing like some sweets (cookies, chocolates, to name a few) and tea and a Word Find book after surgery to help you go through the day quicker.  Thank you once again for your service and I would definitely recommend and use The Sweet Basket again for another occasion!”

 R.F.
 Montreal, Quebec

“Thank you so much, my friend loved it!  This is the second time I have sent a gift basket through this website and every time it was thoroughly appreciated.  Thank you once again!”

 Regards,

 N. M.
Mumbai, India

*Hi Sweet Basket, first I want to thank you chaps for sending such a nice gift to my mom in Whitby, Ontario.  She loved it so much and much of the chocolate seems custom made for her.”

C.S.
Taipei, Taiwan

“My parents received a basket I ordered. It is great! I just wanted you to know I am pleased with the service and the quality. Thank you so much!”

Sincerely,
T.M.
Penetanguishene, Ontario

“ We really appreciate your care and professionalism in ensuring that everything goes smoothly. We have always been pleased with the service received at The Sweet Basket Company. Have a great day!”

L.L.N
Longueuil, Quebec

“My daughter received her gift and is now enjoying her chocolates which are great. I would recommend your service to any that ask me.
Wishing you a great weekend!”

G.R.
Swansea, United Kingdom

“Just a brief note to say thank you very much for the excellent service. The parcel arrived at it’s destination around 10:30 local time. I will most definitely use you again & recommend you to friends and family!”

Regards,

P.M.
St Albans, United Kingdom

“The gift was perfect!!! Thank you so much! “

V.R.
Montreal, Quebec

“I just wanted to say thank you for the baskets. Everyone around the office is really impressed and we’re looking forward to the response from the execs. Your shipping was also incredibly-miraculously-fast. I don’t know how you did it. Especially with the extra baskets at the last minute! Thanks again for your help, le me know if there’s anything I can do to share my positive experience. Greatly appreciated!

A.S.
Burlington, Ontario

“Many thanks. My daughter was very happy with the gift basket. I am really impressed with your service. Hope you have a great Easter!”

Best Regards,

D.P.
Komoka, Ontario

“Dear Sweet Basket Team, Thank you again for the good and timely service! I really appreciate the service you have – you really made my boyfriend’s day!!”

Have a nice day!

Warm regards de Vienne!

J.S.
Pressbaum, Austria

“I am most grateful for your care over the delivery of the basket to my son. I appreciate being advised of the delivery change and the fact that you have contacted Essex Hall. I will most definitely use your service again due to your great customer service!”

Kind regards,

S.C.
Paget, Bermuda

“Once again, thank you so much for your caring, excellent, superb, stellar customer service. I know we will be using your service in the future!!!!

Much appreciation,

B.T.
Erie, Pennsylvania